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Personal services in Pasvalys District Municipality

Personal services, requests and complaints are accepted in Pasvalys district municipality administration (hereinafter – Administration) premises located in Vytauto Didžiojo sq. 1, LT-39143 Pasvalys:

Consultancy relating to general inquiries, licensing, authorization and other services assigned to the Administration are provided in the Department of personal services (room: 100), Phone +370 451 54 101, Email. dokumentai@pasvalys.lt.
Consultancy relating to social assistance are provided in the Department of social support and health. Phone +370 658 34 198, Email. parama@pasvalys.lt
Consultancy relating to civil registration are provided in the Department of Civil registration, Phone +370 451 54 107, Email metrikacija@pasvalys.lt
Consultancy relating to agriculture provided in the Department of agriculture, Phone +370 662 22 382, Email zemesukis@pasvalys.lt.
Consultancy relating to primary legal aid provided in Room: 127, Email teisingepagalba@pasvalys.lt

Working hours:

Monday to Thursday – 8:00 – 17:00
Friday – 8:00 – 15:45
Lunch break – 12:00 – 12:45
Pre-holiday days – one-hour shorter working hours
Saturday, Sunday – holiday

Personal services, requests and complaints are accepted during Administration working hours and lunch break (room: 100).

If people made and advance registration (oral or written by Phone +370 451 54 101, Email dokumentai@pasvalys.lt ) they requests and complaints are accepted from Tuesday till Wednesday 7:30 - 8:00 and 17:00 - 17:30 in the Department of personal services.

Note. During emergency situation personal services, requests and complaints are accepted in the Department of personal services during working hours.

Personal services relating to social assistance, civil registration, primary legal aid, agriculture and other questions can be organized by advance registration. Person should make a registration by phone or Email and he will get appointment admission time.

Person can submit requests and complaints following ways:

Using electronic delivery system;
By mail;
Applying in person or through representative. The representative's right to represent must be proved by written consent;
Using electronic means of communication: email dokumentai@pasvalys.lt ; Administration's Facebook page, to fill online contact form in website pasvalys.lt .
Sign in to administrative and public e-services portal “E-Government gateway”.

People may submit requests or complaints and information may be provided in English.

Oral requests or complaints, which can be answered immediately or later than the next working day of the Administration, without prejudice to the interests of the persons or the Administration, shall not be registered. If an oral request or complaint cannot be answered immediately or no later than the next working day, the person shall be given the opportunity to submit the request or complaint in writing.

Requests or complaints may be submitted in writing using the self-service computerized workstation on the 1^st floor of the Administration.

If a request or complaint received by electronic means can be answered immediately or no later than the next working day of the Administration, it shall not be registered. Such requests to the person are answered from the employee's email. If more detailed information is required to provide a response, such request, complaint shall be registered and examined in accordance with the procedure established by the Rules.

Requests or complaints submitted by electronic means which cannot be opened and read by the information technology tools used by the Administration shall not be registered. Such requests shall be returned to the person by the civil servants or employees responsible for the registration of requests or complaints within 5 working days from the date of receipt of the request or complaint to the person, stating the reasons for returning such request or complaint.

Legislation:

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